AT&T eSales and Service

Read the entire case study here.

Challenge:

• The eSales and Service organization was increasingly challenged to stay on top of an average
  80 customer projects open at any one time.
• Critical project information was not shared across eSales
  and Service teams.
• Systems and tools for data input and project management varied widely.
• As business grew, they needed a single point of information to reduce email overload and ensure common understanding.
  
• They understood the need to improve project portfolio management and develop stronger processes.

Solution:

Implemented Project InVision to facilitate:

• Analyzing the project portfolio’s priorities, issues,
  documents and tasks.
• Reporting to managers, teams and customers.
• Document management, issues management
  and notification features

Benefits:

• Today, AT&T eSales and Service has 80 Project
  InVision users and has reduced the team to one
  project plan of record.
• Fifteen percent more projects are done on time
  and on budget today than when AT&T eSales
  and Service began using Project InVision Project
  Portfolio Management in 2002.
• The team has also expanded the scope of projects and
  now has an average of eight open projects per
  project manager, up from six per manager.
• The team has 20 percent fewer issues per project because
  of the maturity of their processes.

What they say:

“Project InVision is not just a project management tool," said Davis. "It's an environment. Documents, issues management, reporting on demand - our project managers see the value.”
- Dave Davis, PMP

First Health Services Corporation

Challenge:

• This government support organization provides Medicare services to state governments in the United States
• First Health Services was hampered by a fragmented, manual project management department
• An increasing number of complex projects magnified the challenge. Many projects were far behind schedule and over-budget.
• Management, lacking real-time reporting was unable to see the problems until late in the projects.

Solution:

Implemented Project InVision to facilitate:

• Centralized project management
• Repeatable processes
• Automated lifecycle management

Benefits:

• Increased alignment of IT with strategy
• Allocated staff to prioritized projects
• Increased collaboration
• Minimized program risk

What they say:

“Before InVision, we had no way of knowing what projects were a priority. Project InVision software gives us one tool for our 1100 employees across the U.S. Managers have real-time access to project status.”
- Manager of Process Management Group

OTE (Athens Olympic Games)

Challenge:

• OTE was selected to support all communication systems for Athens Olympic Games including inbound, outbound, and broadcast capabilities for over 100 venues
• Comprehensive reporting requirements to the Olympic Organizing Committee
• Time-sensitive rollout – no margin for error, as the Olympic games cannot be delayed or postponed and communication services must be up and running in support without fail

Solution:

• Client engaged PricewaterhouseCoopers in Athens to implement a project management office.
• PricewaterhouseCoopers used Project InVision to manage hundreds of projects and create status reports for each of the venues

Benefits:

• Increased Visibility – status of the entire program is transparent and always up-to-date
• Comprehensive Reporting – ability to generate reports complying with Committee requirements
• Improved Risk Management – focus on risk mitigation to ensure successful project delivery

PricewaterhouseCoopers/Veteran's Administration, US Government

Challenge:

• PricewaterhouseCoopers was selected to establish a project management office (PMO) to oversee the selection and consolidation of VA Hospitals throughout the world
• A key requirement was to create a comprehensive, real-time reporting environment to provide executives with up-to-date information for making key decisions
• Time-sensitive rollout – no margin for error, as new government regulations required services be up and running in a limited time frame

Solution:

• Client engaged PricewaterhouseCoopers in Washington DC to implement a project management office.
• The PMO, using Project InVision, manages hundreds of projects and creates real-time reports to meet the unique reporting requirements and regulatory compliance mandates of this government agency

Benefits:

• Increased visibility – status of the entire program is transparent and always up-to-date
• Comprehensive reporting – ability to generate reports complying with government requirements
• Improved risk management – focus on risk mitigation to ensure successful project delivery